The magical balance
Microinsurance succeeds when insurers and distributors achieve reasonable, sustainable profit with products that provide clear value for low-income customers. These interests must be in balance.
Risk management 360
Insurance is one component of a broader risk management approach that is necessary for low-income populations to successfully manage their financial risks. We call our approach Risk Management 360 (RM360).
SUAVE
The most successful microinsurance products are SUAVE: Simple, Understood, Accessible, Valuable, and Efficient. We work with institutions to ensure that each of their products has these critical characteristics.
Evolution of products
Products must evolve according to the needs of low-income customers through continuous innovation, improvement, and new offerings.
Local capacity
We transfer skills to our partners and clients so they can drive microinsurance evolution even after our engagement ends.
Microinsurance leaders at your service
Michael McCord
Michael McCord is a principal and managing director and the primary overseeing consultant at the MicroInsurance Centre in Milliman’s Appleton, WI office. He and the MicroInsurance Centre joined Milliman in September 2017.
Katie Biese
Katie Biese is Director of Operations for the MicroInsurance Centre at Milliman. She joined the MicroInsurance Centre as a project manager in 2013.
Mariah Mateo Sarpong
Mariah Mateo Sarpong has been a member of the MicroInsurance Centre at Milliman team since 2012. As the Director of Communications and Knowledge Management, Mariah manages and implements the MIC@M’s internal and external communic...
Queenie Chow
Queenie Chow consults and implements micro-insurance projects / pro-poor initiatives in emerging markets taking the role as project leader and providing technical support. She has expertise in the following areas: Demand research ...
John Luke Caroll
John Caroll joined the MicroInsurance Centre at Milliman in August 2019. Since then, he has worked as a project manager on client projects, including client communications, consultant coordination, project backstopping, research, and i...
Jemma Maclear
Jemma Maclear joined the MicroInsurance Centre at Milliman in February 2022 as a project manager. Within her projects, she manages the timelines, scopes, and budgets to ensure successful outcomes. Jemma also plays a supporting role wit...
