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Using Key Performance Indicators (KPIs) in Inclusive Insurance Supervision

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Using Key Performance Indicators (KPIs) in Inclusive Insurance Supervision

This paper provides some insight into how some common KPIs can inform the supervisory development and review of II.The paper first summarises how some insurance supervisors currently utilise II KPIs and highlights some potential lessons.The second section discusses how KPIs can inform II market development.In the third section, some essential KPIs are described, highlighting the information they provide and how supervisors could interpret them from an II perspective.Finally, an overall approach for their collection, analysis and subsequent action are discussed to conclude this paper.These insights are applicable to both defined microinsurance products as well as other II products, such as mass insurance or government-supported insurance programmes.

Author: Clémence Tatin- Jaleran, Hui Lin Chiew

Published by the Access to Insurance Initiative (a2ii)

File Name: 190412_kpi_screen.pdf
File Type: application/pdf
Download: 5 times
Created Date: 04-12-2019

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"[Microinsurance] is an opportunity [for insurers] to be relevant" - Joan Lamm-Tennant | CEO, Blue Marble Microinsurance

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