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A LITER OF MILK: Right Doctor, Right Treatment, Right Cost: Service Value and Perceived Value at UPLIFT India Association

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A LITER OF MILK: Right Doctor, Right Treatment, Right Cost: Service Value and Perceived Value at UPLIFT India Association

 

Uplift India Association is a mutual-based, community-managed health microinsurance program serving poor and low-income families living in the slums of Pune and Mumbai, India. The program combines its core hospitalization coverage (paid on a reimbursement basis) with a wide range of additional benefits, including discounts on outpatient care and drugs, health promotion and preventive care activities, and a 24/7 telephone helpline and referral services. An earlier study (McGuinness, 2011) found substantial financial value in the program for clients who used the hospitalization benefit, but only 2% of members use that benefit per year. This study seeks to understand the value, including the service value, gleaned from the product by all members, including those who do not make hospitalization claims. It also seeks insight into client perceptions of value in the many components of the product. Data was collected through focus group discussions with members and non-members of the program and interviews with staff of Uplift and partner institutions.

 

File Name: A Liter of MILK - Service and Perceived Value at Uplift Copy.pdf
File Type: application/pdf
Download: 858 times
Created Date: 11-14-2013
Author: Elizabeth McGuinness
Publisher: MicroInsurance Centre at Milliman

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"There is a need for Government to play a significant role in helping to provide the risk management tools needed by very low-income families." -- Gaby Ramm | GIZ Consultant

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