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Process Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client value

1656 Downloads

Process Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client value

This manual is intended as an aid to microinsurance institutions. It presents a technique called ‘process mapping’ that can support institutions in self-analysis by assisting them in understanding, developing and improving business processes. Although the concepts presented may be used for many types of projects and processes, this manual was specifically developed as a supplement to Microinsurance product development for microfinance providers (McCord 2012).

The manual describes how a process map can be drawn, analysed and adapted for the microinsurance sector. It offers practical guidance about which processes to concentrate on, and guides the reader through the task of improving these processes, first on paper and then in practice.

 

File Name: Process Mapping for Microinsurance Operations.pdf
File Type: application/pdf
Download: 1656 times
Created Date: 10-05-2012
Author: Roland Steinmann
Publisher: The International Fund for Agricultural Development (IFAD)

Quote of the Day

"I was stranded in New York City during the 2003 blackout, and for the next two years, I carried a small flashlight in my backpack. The flashlight did not cost much, but its potential to help in another blackout was obvious and to use it I needed only to press a button. For microinsurance to be accepted on a massive scale, it cannot cost much, its value must be obvious, and it must be simple to use." -- Brandon Matthews | Head of Microinsurance, Zurich Financial Services

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