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CGAP's Customer-Centric Guide (219 Downloads) 09-27-2017 Open document org/
Local Training Providers for Microinsurance Capacity Building (684 Downloads) 09-27-2017 Download
Actuarial Pricing Toolkit (1188 Downloads) 09-27-2017 Download
A Microinsurance Toolbox: Solutions to Challenges (368 Downloads) 08-01-2017 Download
Pricing for Microinsurance: A Technical Guide (592 Downloads) 01-25-2016 Download
Microinsurance intermediary interview - Jose Luis Contreras, Aon Bolivia (4698 Downloads) 03-13-2014 Download
Microinsurance Product Development for Microfinance Providers (2426 Downloads) 10-05-2012 Download
Process Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client value (1424 Downloads) 10-05-2012 Download
MILK Discussion Note #3: Counting Lives Covered: Getting it Right (936 Downloads) 06-06-2012 Download
PERFORMANCE INDICATORS for Microinsurance A Handbook for Microinsurance Practitioners 2nd Edition (1969 Downloads) 09-30-2010 Download
Microinsurance in Focus No.6: LOSS PREVENTION AND CONTROL (933 Downloads) 12-02-2007 Download
Microinsurance in Focus No. 5: ORGANIZATIONAL DEVELOPMENT IN MICROINSURANCE (823 Downloads) 12-01-2007 Download
Microinsurance in Focus No 3: Premium Collection: Minimizing T.Costs AND MAXIMIZING CUSTOMER SERVICE (2283 Downloads) 11-01-2007 Download
Microinsurance in Focus No 2: Product Design and Insurance Risk Management (927 Downloads) 10-01-2007 Download
Effective Microinsurance Programs to Reduce Vulnerability (776 Downloads) 10-10-2006 Download
Lessons Learnt the Hard Way: Good and Bad Practices Case Study No. 6 (1093 Downloads) 01-01-2005 Download
L'Assurance et Les Institutions de Microfinance: Guide technique pour le développement et la prestation de services de micro-assurance (1189 Downloads) 01-06-2004 Download
Procurar un funcionamiento eficaz de los seguros en instituciones de microfinanciación - Guía técnica para el desarrollo y la provisión de microseguros (733 Downloads) 12-22-2003 Download
Making Insurance Work for Microfinance Institutions: A technical guide for developing and delivering microinsurance (1401 Downloads) 03-03-2003 Download
Week 2 Briefing Paper: Institutional and Organizational Structures for MicroInsurance Provision (901 Downloads) 10-10-2000 Download

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"So, let's get beyond the false dichotomy of either helping clients OR maximizing products. Let's get beyond policies and premium, addressing customer's actual needs and finding ways to make them happy about paying us for our assistance." - Paul Carroll

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