Emerging Insights

For more information about microinsurance, check out the ILO's Emerging Insights, which provide bite-sized lessons from microinsurance practitioners about various themes including distribution, client value, product design and others.   Be sure to check out the latest edition of the ILO's Emerging Insights at the link above featuring one of our latest MILK project papers and also Barbara Magnoni and EA Consultants! 

Process Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client valueProcess Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client value

Document Information
Name:Process Mapping for Microinsurance Operations: A toolkit for understanding and improving business processes and client value
Abstract:

This manual is intended as an aid to microinsurance institutions. It presents a technique called ‘process mapping’ that can support institutions in self-analysis by assisting them in understanding, developing and improving business processes. Although the concepts presented may be used for many types of projects and processes, this manual was specifically developed as a supplement to Microinsurance product development for microfinance providers (McCord 2012).

The manual describes how a process map can be drawn, analysed and adapted for the microinsurance sector. It offers practical guidance about which processes to concentrate on, and guides the reader through the task of improving these processes, first on paper and then in practice.

Filename:Process Mapping for Microinsurance Operations.pdf
Published: 10/05/2012
Author:Roland Steinmann
Country:n/a
Language:English