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Using Key Performance Indicators (KPIs) in Inclusive Insurance Supervision

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Using Key Performance Indicators (KPIs) in Inclusive Insurance Supervision

This paper provides some insight into how some common KPIs can inform the supervisory development and review of II.The paper first summarises how some insurance supervisors currently utilise II KPIs and highlights some potential lessons.The second section discusses how KPIs can inform II market development.In the third section, some essential KPIs are described, highlighting the information they provide and how supervisors could interpret them from an II perspective.Finally, an overall approach for their collection, analysis and subsequent action are discussed to conclude this paper.These insights are applicable to both defined microinsurance products as well as other II products, such as mass insurance or government-supported insurance programmes.

 

File Name: 190412_kpi_screen.pdf
File Type: application/pdf
Download: 232 times
Created Date: 04-12-2019
Author: Clémence Tatin- Jaleran, Hui Lin Chiew
Publisher: Access to Insurance Initiative (a2ii)

Quote of the Day

"I was stranded in New York City during the 2003 blackout, and for the next two years, I carried a small flashlight in my backpack. The flashlight did not cost much, but its potential to help in another blackout was obvious and to use it I needed only to press a button. For microinsurance to be accepted on a massive scale, it cannot cost much, its value must be obvious, and it must be simple to use." -- Brandon Matthews | Head of Microinsurance, Zurich Financial Services

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