About Us

Our people 

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Michael J. McCord
Managing director

Michael J. McCord is one of the world's leading experts in developing and managing microinsurance products and has been a key figure in the field for over two decades. He combines experience as controller of a U.S. commercial bank, CEO of a microfinance institution (MFI) in Uganda, regional director for microfinance programs in Africa, founder and president of the MicroInsurance Centre, and current managing director of the MicroInsurance Centre at Milliman. Michael's specializations include institutional development for microinsurance, new product development, assessment and analysis of microinsurance programs, research, and regulation and supervision in inclusive insurance. As a thought leader and international speaker, Michael is also committed to microinsurance advocacy through delivering trainings and presenting at events worldwide. 

Michael has written extensively on microinsurance, including as a multiple contributor to "Protecting the Poor, A Microinsurance Compendium" and as co-author of "Making Insurance Work for Microfinance" as well as "The Landscape of Microinsurance in the World’s 100 Poorest Countries." He is the author of numerous microinsurance case studies and other documents to facilitate partnership relationships in microinsurance. Michael is also the author of several other articles and manuals on subjects as varied as pilot testing, rollout, and the feedback loop for microfinance institutions, MFI accounting and analysis, and the function of laws.

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Doug Rodgers
Deputy managing director

Doug Rodgers joined the MicroInsurance Centre at Milliman in January 2020 as the Deputy Managing Director. Doug has over 25 years of experience in the insurance industry, including national insurance sales management, product development, claims, new business operations, and strategy development and implementation. He held senior management positions at BB&T and MetLife, and was Senior Vice President, US Employee Health and Benefits Leader at Marsh & McClennan. Doug holds a Postgraduate in Global Business and Finance from the Said business school at University of Oxford and a Master’s in political science and public administration from North Carolina State University. He has a Bachelor of Arts in Political Science from the University of Maryland College Park and a certificate language (Czech) from the Defense Language Institute. Doug is based in Morristown.


Queenie Chow
Senior consultant

Queenie Chow joined the MicroInsurance Centre at Milliman in June 2019 as a Microinsurance Specialist, Asia-Pacific region. In this role, she is a technical microinsurance consultant, focused on implementing the MIC@M project activities, with a non-exclusive focus on Asia-Pacific projects. Queenie has previously worked with the Impact Insurance Facility as a Fellow in Kenya and the Philippines. She started her corporate career in retirement actuarial consulting in Melbourne, Australia and is an Australian-qualified actuary (AIAA). She has close to 10 years of experience working in consulting and has been working within the microinsurance innovation space in the past few years. She is also an active member in social entrepreneurial circles with great interest in Asia-Pacific start-ups and fin-tech. Queenie received her Bachelor of Arts and Bachelor of commerce in actuarial studies and spanish from the University of Melbourne and is an Associate of the Institute of Actuaries Australia. Queenie is based in Melbourne.


Dawn White
Office manager / executive assistant

Dawn White has over 20 years of experience owning and managing her own business, along with a decade of commercial insurance background. Dawn joined the MicroInsurance Centre at Milliman in December 2012. Dawn is based in Appleton.

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Katie Biese
Director of operations

Katie Biese has over nine years of international development and finance experience, including two and half years with microfinance initiatives in Moldova and Nepal. She joined the MicroInsurance Centre at Milliman in 2013 after earning a Master’s in development management from American University, and received the Associate Life Management Institute (ALMI) designation from Life Office Management Association (LOMA) in 2016. She also holds a bachelor's degree in Finance, International business and German from University of Minnesota. In her role as senior project manager, she supports the team with project management, research, backstopping, and business development. Katie has managed and implemented microinsurance projects in more than a dozen countries, as well as managed large research studies in the Latin America and Africa regions. Katie is based in Appleton.


Mariah Mateo Sarpong
Director of communications & knowledge management

Mariah Mateo Sarpong has been a member of the MicroInsurance Centre at Milliman team since 2012. She supports the MIC@M mission through project management, backstopping, and leading the firm’s communications and knowledge management activities. Mariah has also been a key researcher and coordinator for regional microinsurance landscape studies. Her international development experience includes projects in St. Kitts and Nevis, Costa Rica, Uganda, and Sierra Leone as well as a Vittana fellowship in the microfinance sector in Ghana. She holds a Master’s in community development policy and practice from the University of New Hampshire and a Bachelor's degree in Anthropology and Spanish from Lawrence University. Mariah is based in Milwaukee.


Nidhi Kushwah
Project manager

Nidhi Kushwah joined the MicroInsurance Centre at Milliman as a project manager in June 2019. Nidhi’s past experience includes roles in marketing and business analytics in the technology and healthcare fields in India, as well as project management consulting in the U.S. Nidhi earned her Master of Science (MS) in Management Science with a concentration in Project Management from the University of Texas at Dallas and her Doctor of Medicine degree from Sri Aurobindo Institute of Medical Sciences in Indore, Madhya Pradesh, India. Nidhi is based in Stamford.

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John Caroll
Project manager

John Caroll - John Caroll joined the MicroInsurance Centre at Milliman in August 2019 as a Project Manager. He has over seven years’ experience working in the development field in rural Nicaragua.   John’s work focused on assessing community needs and responding with the implementation of sustainable projects, with focus areas in healthcare, clean water, and sanitation. He is excited to continue impacting rural and low-income families through microinsurance. John holds a dual Bachelor of Science degree in Spanish and Religious Studies from the University of Wisconsin Oshkosh. John is based in Appleton.

Independent Consultants

In addition to our full-time staff, the MIC@M works with independent experts and local consultants for select projects, depending on topical and regional expertise needed.

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1045 N Lynndale Drive
Suite 2E
Appleton, WI 54914
(920) 257-2179