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PERFORMANCE INDICATORS FOR MICROINSURANCE A Handbook for Microinsurance Practitioners
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In October 2006 ADA and BRS in collaboration with the CGAP Working Group on Microinsurance organised the first of two workshops in Luxembourg for microinsurance practitioners and experts from around the world with the aim of sharing experiences and initiating discussions about measuring microinsurance performance. The workshop was concluded with the selection of eight key principles and ten key performance indicators. In July 2007 a second workshop was held to confirm the selected principles and indicators and to test them further with a second round of data provided by the participating practitioners. For this purpose, BRS developed a microinsurance factsheet which together with this handbook will be packaged as a toolkit that will enable practitioners to use the indicators in their organisations. The workshop concluded with a recommendation of a ninth principle as well as some candidate measures to be considered for social performance indicators. The key principles and indicators that were established during these workshops are applicable to all microinsurance providers, irrespective of legal structure, environment, organizational setup and type of microinsurance product offered, although there may be some differences in performance and interpretation. With the involvement of a diverse group of microinsurers, as well as the CGAP Working Group on Microinsurance, we are ensured that a new standard is set for the entire microinsurance industry.
 
4 2008
 
John Wipf and Denis Garand

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